Return-Path: <20230104184928310bd6da13f8418da4252d735b80p0na-C2DRNN5YEVIHSN@bounces.amazon.ca> Delivered-To: ecom@shawnkinley.com Received: from mproxy201.prod.i.riva.co ([10.10.82.127]) by prod-use1-mbackend1010.ops.titan.email with LMTP id OCgiHjfKtWNUcgAA6G8cDw:T3:P1 (envelope-from <20230104184928310bd6da13f8418da4252d735b80p0na-C2DRNN5YEVIHSN@bounces.amazon.ca>) for ; Wed, 04 Jan 2023 18:49:29 +0000 Received: from mx.flockmail.com ([10.10.82.127]) by mproxy201.prod.i.riva.co with LMTP id OCgiHjfKtWNUcgAA6G8cDw:T3 (envelope-from <20230104184928310bd6da13f8418da4252d735b80p0na-C2DRNN5YEVIHSN@bounces.amazon.ca>) for ; Wed, 04 Jan 2023 18:49:29 +0000 Received: from mx.flockmail.com (localhost [127.0.0.1]) by mx.flockmail.com (Postfix) with ESMTP id B6E1460004 for ; Wed, 4 Jan 2023 18:49:29 +0000 (UTC) Received-SPF: pass (sender SPF authorized) identity=mailfrom; client-ip=54.240.13.69; helo=a13-69.smtp-out.amazonses.com; envelope-from=20230104184928310bd6da13f8418da4252d735b80p0na-C2DRNN5YEVIHSN@bounces.amazon.ca; Authentication-Results: mx.flockmail.com; dmarc=pass (p=quarantine dis=none) header.from=amazon.ca Authentication-Results: mx.flockmail.com; dkim=pass (1024-bit key) header.d=amazon.ca header.i=@amazon.ca header.b="gBIE4lvq"; dkim=pass (1024-bit key) header.d=amazonses.com header.i=@amazonses.com header.b="ZgLO8XI4" Received: from a13-69.smtp-out.amazonses.com (a13-69.smtp-out.amazonses.com [54.240.13.69]) by mx.flockmail.com (Postfix) with ESMTPS id 6238060006 for ; Wed, 4 Jan 2023 18:49:29 +0000 (UTC) DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple; s=wcf3vclfpqu6pl5if5kvvltlefhl2a32; d=amazon.ca; t=1672858168; h=Date:From:Reply-To:To:Message-ID:Subject:MIME-Version:Content-Type; bh=1/DRV64ubERNJr/QBDFQD4oeYDVL/g/fQXFAdAJDnLo=; b=gBIE4lvqCXnFnHytwsGbbTg2BtN7QBLWCKibYxeyF5QIFW3lt4xqb19+9pNI+dqX ypY3pjXQCZWv1/WNVZilBMDyWsJ7s3GtabEmPW0K1VoXjvejJtVQNcjr3WiGUXudeGV KoysnAYQuQ4E/f86PNQsLT9baJDrgv/iARgvPC+o= DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple; s=6gbrjpgwjskckoa6a5zn6fwqkn67xbtw; d=amazonses.com; t=1672858168; h=Date:From:Reply-To:To:Message-ID:Subject:MIME-Version:Content-Type:Feedback-ID; bh=1/DRV64ubERNJr/QBDFQD4oeYDVL/g/fQXFAdAJDnLo=; b=ZgLO8XI4HLF8bXjpqbqr0W7DNF17uvxuJE9tirs04b9QPSB2FEZTRxOzsdqCRqNH 1MGlvuTxnCd6v8Xnk9LYA9HgQnbbYMesfDkpKfbzyA5iG1EL89aA61YgyNzGk1Hi4I9 ZrMquilk1rtleZE4YViPViOO5c4sDK7zqe1b4eUw= Date: Wed, 4 Jan 2023 18:49:28 +0000 From: amazon-csc@amazon.ca Reply-To: amazon-csc+A12OAHO30DXYSP@amazon.ca To: ecom@shawnkinley.com Message-ID: <010001857e1dedf1-8ea1b5a8-1e79-4ee6-b5b1-c67354596128-000000@email.amazonses.com> Subject: Your Amazon.ca Password Inquiry MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_4709147_1285241739.1672858168813" X-AMAZON-MAIL-RELAY-TYPE: notification Bounces-to: 20230104184928310bd6da13f8418da4252d735b80p0na-C2DRNN5YEVIHSN@bounces.amazon.ca X-AMAZON-METADATA: CA=C2DRNN5YEVIHSN-CU=AZSXRBZEXXOGO X-Original-MessageID: Feedback-ID: 1.us-east-1.ZHcGJK6s+x+i9lRHKog4RW3tECwWIf1xzTYCZyUaiec=:AmazonSES X-SES-Outgoing: 2023.01.04-54.240.13.69 X-CMAE-Score: 0 X-CMAE-Analysis: v=2.4 cv=LoxUiFRc c=1 sm=1 tr=0 ts=63b5ca39 b=1 a=a54agSP8eFDiIdDH9kWO5w==:117 a=a54agSP8eFDiIdDH9kWO5w==:17 a=JoQWYm39AAAA:8 a=Hgn-wnRn1-cA:10 a=sWKEhP36mHoA:10 a=SSmOFEACAAAA:8 a=S7OzpgZLAAAA:8 a=oNfj_eGqAAAA:8 a=vggBfdFIAAAA:8 a=eAAL1In8AAAA:8 a=8jw2g2Xpb0-TmkG32g8A:9 a=nfi0nYiWmvRtP1om:21 a=_W_S_7VecoQA:10 a=QEXdDO2ut3YA:10 a=NJNgZa4fwRoA:10 a=eCJZkz-67-EA:10 a=DyxHM00ASOAA:10 a=551zZn7ZTboA:10 a=ClG84Cq7xdQA:10 a=3-mBlpnUqN7WMdA2b22R:22 a=4lVBv0vQXCRuozHsR40P:22 a=9pRv5oDDElOVWOsveFy4:22 cc=ntf X-Virus-Scanned: ClamAV using ClamSMTP ------=_Part_4709147_1285241739.1672858168813 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Your Account

Amazon.ca

Message From Custome= r Service

Hello,

I'm sorry for the dif= ficulty you encountered while trying to access your Amazon.com account. For= your protection, we're only able to make account changes when we can confi= rm the request is coming from the account holder.

Ensuring the sec= urity of our customer account information is our top priority and we’= re not willing to take any short cuts where your privacy is concerned. The = phone security verification questions are necessary to prevent any unauthor= ized persons from accessing your account.

You may call us back and= try the questions with another agent.
Alternatively, you can always cr= eate a new Amazon account.

IMPORTANT!!! --> The new account with s= ame email can only be created from A LAPTOP OR A DESKTOP. If you are using = a mobile device, you have to set it up to a desktop view.

If you a= re using a mobile device, open your mobile browser and switch to desktop vi= ew.
On Apple devices, click the “Aa” button in the search b= ar.

On Android devices, click on the hamburger menu at the t= op of the screen.

For tablet or phone, every device has different = interfaces, so you may search on Google or Safari on how you can= set your device to a desktop view/site.

When setting up the = account, you CANNOT use the same password you used previously.

1.&= nbsp;Go to our homepage: http://www.amazon.com (http://www.amazon.com/)

2. Select “Your Amazon.com” at the top of the page.<= br/>
3. Select “Create your Amazon account” (Grey butt= on below the yellow "SIGN IN").

4. If you are using you= r same email, you’ll be prompted with a message that says:
"Email= address already in use. You indicated you are a new customer, but an accou= nt already exists with the e-mail xxxx@domain.com“

5. Scroll= down on the same page and click in the option: "Create a new acc= ount with this email address". Then click "create an account anyways". (You= r previous account will be deactivated).

6. You'll receive an= email with a link so you can verify the email address belongs to you and y= ou have access to it.

7. After you verify with the link sent = to your email, You will have to fill out the information needed for th= e creation of the new account (again.... Use a totally new password, at lea= st 8 characters, with capital letter and number).

Remember you can= also create a new amazon account with a mobile phone number or with anothe= r email address.

Note: If the system requires you to add a mobile = number and it's already associated with another account, just click "Create= a new account with this phone number" then fill out other details.
If you didn't contact us via phone today to access your account please re= st assured that we haven't given anyone access to your Amazon.com account a= nd all your information is still secure.

Here's how to create a ne= w account using the same e-mail address as before:

**Remember to c= reate a different password for this account, otherwise the account may be d= isabled **

** Use a desktop browser to work with these instruction= s **

1- Go to amazon.com
2- Hover your mouse over the "Your Ac= count" menu in the right corner of our homepage and select "Sign In"
3-= Then click on “Create an account”
4- Enter your details an= d click on “Create your Amazon account” (make sure the password= you are entering is something you haven't used for amazon before)
5- A= n alert will pop up “Email address already in use”
6- Under= “New to Amazon.com?” click “Create a new account with th= is e-mail address”
7- A second alert with the message “Are = you sure you don’t already have an Amazon account?” will pop up= .
8- Click “Create a new account anyway”
9- Enter your = details again and click on “Create your Amazon account”
10-= You will see a screen that says "Verify Email Address" "Enter OTP"
11-= Check your email for the OTP and go back to the "Enter OTP" screen and ent= er the code. Click on "Create Your Amazon account"

Thank you so mu= ch.

Best regards,

=20

Amazon.ca

=20

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