Subject: Your Amazon.ca Password Inquiry
From: [email-masked]
To: [email-masked]
Date: Wed, 4 Jan 2023 18:49:28 +0000

Your Account

Amazon.ca

Message From Customer Service

Hello,

I'm sorry for the difficulty you encountered while trying to access your Amazon.com account. For your protection, we're only able to make account changes when we can confirm the request is coming from the account holder.

Ensuring the security of our customer account information is our top priority and we’re not willing to take any short cuts where your privacy is concerned. The phone security verification questions are necessary to prevent any unauthorized persons from accessing your account.

You may call us back and try the questions with another agent.
Alternatively, you can always create a new Amazon account.

IMPORTANT!!! --> The new account with same email can only be created from A LAPTOP OR A DESKTOP. If you are using a mobile device, you have to set it up to a desktop view.

If you are using a mobile device, open your mobile browser and switch to desktop view.
On Apple devices, click the “Aa” button in the search bar.

On Android devices,  click on the hamburger menu at the top of the screen.

For tablet or phone, every device has different interfaces,  so you may search on Google or Safari on how you can set your device to a desktop view/site.

When setting up the account, you CANNOT use the same password you used previously.

1. Go to our homepage: http://www.amazon.com (http://www.amazon.com/)

2. Select “Your Amazon.com” at the top of the page.

3. Select “Create your Amazon account” (Grey button below the yellow "SIGN IN").

4.  If you are using your same email, you’ll be prompted with a message that says:
"Email address already in use. You indicated you are a new customer, but an account already exists with the e-mail [email-masked]“

5. Scroll down on the same page and click in the option: "Create a new account with this email address". Then click "create an account anyways". (Your previous account will be deactivated).

6. You'll receive an email with a link so you can verify the email address belongs to you and you have access to it.

7. After you verify with the link sent to your email, You will have to fill out the information needed for the creation of the new account (again.... Use a totally new password, at least 8 characters, with capital letter and number).

Remember you can also create a new amazon account with a mobile phone number or with another email address.

Note: If the system requires you to add a mobile number and it's already associated with another account, just click "Create a new account with this phone number" then fill out other details.

If you didn't contact us via phone today to access your account please rest assured that we haven't given anyone access to your Amazon.com account and all your information is still secure.

Here's how to create a new account using the same e-mail address as before:

**Remember to create a different password for this account, otherwise the account may be disabled **

** Use a desktop browser to work with these instructions **

1- Go to amazon.com
2- Hover your mouse over the "Your Account" menu in the right corner of our homepage and select "Sign In"
3- Then click on “Create an account”
4- Enter your details and click on “Create your Amazon account” (make sure the password you are entering is something you haven't used for amazon before)
5- An alert will pop up “Email address already in use”
6- Under “New to Amazon.com?” click “Create a new account with this e-mail address”
7- A second alert with the message “Are you sure you don’t already have an Amazon account?” will pop up.
8- Click “Create a new account anyway”
9- Enter your details again and click on “Create your Amazon account”
10- You will see a screen that says "Verify Email Address" "Enter OTP"
11- Check your email for the OTP and go back to the "Enter OTP" screen and enter the code. Click on "Create Your Amazon account"

Thank you so much.

Best regards,

Amazon.ca