Subject: Recent changes to your Amazon account.
From: [email-masked]
To: [email-masked]
Date: Sat, 12 Nov 2022 05:22:38 +0000

Hello,

We believe that an unauthorized party may have accessed your account. To protect your information, we have:
-- Disabled the password to your account.
-- Reversed any modifications made by this party.
-- Canceled any pending orders. You can ignore any confirmation emails that you received for these orders.
-- Restored any pre-existing gift card balance that may have been used. It may take 2 to 3 days for the gift card balance to be available in your account. Any gift card balance that may have been added by the unauthorized party during the account compromise activity will be invalidated.
-- If Two-Step Verification has been enabled during the unauthorized access, we have disabled it. Please reset and enable two-step verification on Amazon and enable if appropriate.

Allow 2 hours for these actions to take effect.

After 2 hours, you will be able to reset your password and regain access to your account. On the Amazon sign-in page, select "Forgot your password?" and follow the instructions. If you do not have a phone number in your account, we recommend adding it by clicking "Account Settings" on our Help page:
http://www.amazon.ca/help

In the meantime, we recommend that you do not use the same password that you use on other sites, including your email provider. Actively monitor all your accounts, including your email, and any unauthorized change to auto forwarding or deletion rules of your email setting. We also recommend that you review all recent activity in your payment methods, and report any unauthorized charges to your financial institution.

Once you regain access to your account, you may need to:
-- Re-enter your complete payment method information the next time that you place an order. -- Re-enter any addresses that you recently added to your account. -- Check your subscriptions, if you have any. You may need to update them. 
To ensure safety of your account, please enable Two-Step Verification on your account by going to Your Account > Login & Security > 2SV Settings.

To learn more about Two-Step Verification and what you can do to secure your account, please visit our Security & Privacy:
https://www.amazon.ca/gp/help/customer/display.html?nodeId=201908990

If you have any trouble accessing your account, contact Customer Service:
Customers in the U.S.: 1-800-388-5512 Customers within Canada: 1-877-345-3364
International customers: 1-206-577-1205
https://www.amazon.ca/contact-us

Account Specialist
Amazon.ca
https://www.amazon.ca