X-Titan-Migrated: 1 Return-Path: Delivered-To: shawn@funandplay.com Received: from host2036.hostmonster.com by host2036.hostmonster.com with LMTP id yCytDSXubGM76g0A9OXvlw (envelope-from ) for ; Thu, 10 Nov 2022 05:27:17 -0700 Return-path: Envelope-to: shawn@funandplay.com Delivery-date: Thu, 10 Nov 2022 05:27:17 -0700 Received: from outbyoip10.pod28.euc1.zdsys.com ([188.172.138.40]:53310) by host2036.hostmonster.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.95) (envelope-from ) id 1ot6eK-004GwK-2P for shawn@funandplay.com; Thu, 10 Nov 2022 05:27:17 -0700 Received: from zendesk.com (ip-10-222-113-47.eu-central-1.compute.internal [10.222.113.47]) by outbyoip10.pod28.euc1.zdsys.com (Postfix) with ESMTP id 4N7LgX0QXMz14K2m for ; Thu, 10 Nov 2022 12:27:03 +0000 (UTC) Date: Thu, 10 Nov 2022 12:27:03 +0000 From: "cdkeys.com support" Reply-To: "cdkeys.com support" To: ShawnFP Message-ID: <0OD6943999R_636cee1768d03_3ef9381833175_sprut@zendesk.com> In-Reply-To: <0OD6943999R_636ade0b2545f_3ef94c101811b_sprut@zendesk.com> References: <0OD6943999R@zendesk.com> <0OD6943999R_636ade0b2545f_3ef94c101811b_sprut@zendesk.com> <4e1c3d79-6214-0693-023a-369ffef08434@funandplay.com> Subject: [CDKeys] Re: Odd emails from CDKEYS Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_636cee17c719d_3ef93818332d"; charset=utf-8 Content-Transfer-Encoding: 7bit X-Delivery-Context: event-id-6578743309212 Auto-Submitted: auto-generated X-Auto-Response-Suppress: All X-Mailer: Zendesk Mailer X-Zendesk-From-Account-Id: d3b4381 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=cdkeys.com; q=dns/txt; s=zendesk2; t=1668083223; bh=l4tEw9KQy/JOZVglR+GS+i78TOgJ07sBncbcOrSfh0Q=; h=date:from:reply-to:to:message-id:in-reply-to:references:subject:mime-version:content-type:content-transfer-encoding; b=nVtnBtlqD/vqLcQSf6gYE6XC8bEK8mc16o1+wSBKRdVGs+10ME6ZQN4hZAB7lTC2M16o5fTCXDiMDlcuTWrjFTxi1DbT0dwdfKwN0m+aGpx3Da5Gj5PyX8WoXbxgC9YQjOOe12/8KW7zsPomF7dlAj8CHLdpG78gc9hZepYrWD+MnCTFjcdGhprqZLSv502MYtG9V692LXYTmVdKDLXMeHvH5dcv5BGYYdzDf4xj2oJVEsk5kQ8nthMID30/jNHcT0VDONHeaYqu7gBMvR+P5+cOf+pyC3sFCzMiktdCEGIPfZR8xyJcdFns5w3YCqYi0Qm3XX0xrcyYqht4Zs7gGQ== X-Spam-Status: No, score=-0.7 X-Spam-Score: -6 X-Spam-Bar: / X-Spam-Flag: NO ----==_mimepart_636cee17c719d_3ef93818332d Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable ##- Please type your reply above this line -## Your request (4222299) has been updated. To add additional comments, reply to this email. ---------------------------------------------- Frauds and Disputes Team, 10 Nov 2022, 12:27 pm UTC Hi, Thanks for contacting CDKeys and explaining the situation. Upon checking, we're unable to find any transaction under the email addre= ss you've provided shawnkinley@gmail.com. = We recommend contacting your bank or card provider directly and asking th= em to request this information from us. We will be happy to assist them i= n their investigation. We're so sorry that this has happened and hope that we can resolve this q= uickly for you. Kind Regards, Katrina Frauds and Disputes Officer | CDKeys ---------------------------------------------- ShawnFP, 10 Nov 2022, 10:27 am UTC Hello. You asked three questions that are not relevant to the problem I wrote t= o you with. You asked: > 1) Date and amount of transaction There was no transaction > 2) First 6 and last 4 digits of card used in the transaction or for Pay= Pal, the transaction ID I did not give you a card number > 3) Order number There was no order unless it was falsely credited to me OR if your compa= ny represents a business I have interacted with in the past. I stated the following issue and asked the following questions: > I received a CDKEYS "welcome" email and "account confirmation" email at= > 3:16 today but did not sign up for your service. (at my GMAIL account > shawnkinley@gmail.com) > at 3:18 I received notification that "my cdkeys.com email has been > changed" I did not do that either. > **What is your service and why is this being sent?** Could you please answer my questions and tell me why your business might= be interacting with me in this way. Thank You. ---------------------------------------------- Frauds and Disputes Team, 8 Nov 2022, 10:54 pm UTC Hi there, Many thanks for contacting CDKeys. We would like to help sort this out, kindly provide as much information a= s you can so we can locate the transaction quickly: = 1) Date and amount of transaction 2) First 6 and last 4 digits of card used in the transaction or for PayPa= l, the transaction ID 3) Order number Once we have all the information, we will then pass your enquiry and deta= ils to the relevant support team. They will investigate the matter for yo= u and reply within 72 hours. Kind Regards, Catherine Frauds and Disputes Officer | CDKeys ---------------------------------------------- Liam D, 8 Nov 2022, 3:44 pm UTC Hi, Many thanks for contacting CDKeys. We have passed your enquiry and details to the relevant support team and = they will investigate the matter for you. Once they have all the information they will respond, this is usually wit= hin 72 hours. Kind Regards, Sebastian M = Support Ace | CDKeys Customer Support ---------------------------------------------- ShawnFP, 8 Nov 2022, 3:22 pm UTC I received a CDKEYS "welcome" email and "account confirmation" email at = 3:16 today but did not sign up for your service. (at my GMAIL account = shawnkinley@gmail.com) at 3:18 I received notification that "my cdkeys.com email has been = changed" I did not do that either. What is your service and why is this being sent? -------------------------------- This email is a service from CDKeys. [0OD694-3999R]= ----==_mimepart_636cee17c719d_3ef93818332d Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable
##- Please type your reply above this = line -##

Your request (4222299) has been updated.

To add additional comments, reply to this email.

=

= Frauds and Disputes Team (CDKeys) =

10 Nov 2022, 12:27 pm UTC =

Hi,

Thanks for contacting CDKeys and explaining the situation.=

Upon checking, we're unable to find any transaction under the email= address you've provided shawnkinley@gmail.com.

We recommend contacting your = bank or card provider directly and asking them to request this informatio= n from us. We will be happy to assist them in their investigation.

W= e're so sorry that this has happened and hope that we can resolve this qu= ickly for you.

Kind Regards,

Katrina
Frauds and Disputes Officer | CDKeys

=

<= /tr>

ShawnFP

10 Nov 2022, 10:27 = am UTC

Hello.
You asked three questions that are not relevant to the problem I wrote to you with.
You asked:

1) Date and amount of transaction
=
There was no transaction
2) First 6 and last 4 digits of card used in the transaction or for PayPal, the transaction ID
I did not give you a card number
3) Order number
There was no order unless it was falsely credited to me OR if your company represents a business I have interacted with in the past. I stated the following issue and asked the following questions:
=
I received a CDKEYS "welcome" email and "account confirmation" email at
3:16 today but did not sign up for your service. (at my GMAIL account
shawnkinley@gmail.com)
at 3:18 I received notification that "my cdkeys.com email has been
changed" I did not do that either.
What is your service and= why is this being sent?

Could you please answer my questions and tell me why your business might be interacting with me in this way.
Thank You.


=

=

= Frauds and Disputes Team (CDKeys) =

8 Nov 2022, 10:54 pm UTC =

Hi there,

Many thanks for contacting CDKeys.

We would like= to help sort this out, kindly provide as much information as you can so = we can locate the transaction quickly:

1) Date and amount of transac= tion
2) First 6 and last 4 digits of card used in the transaction or for PayPa= l, the transaction ID
3) Order number

Once we have all the information, we will then pass = your enquiry and details to the relevant support team. They will investig= ate the matter for you and reply within 72 hours.

Kind Regards,
Catherine
Frauds and Disputes Officer | CDKeys

=

Liam D (CDKeys)

8 Nov 2022, 3:44 pm UTC

=

Hi,

Many thanks = for contacting CDKeys.

We have passed your enquiry and details to th= e relevant support team and they will investigate the matter for you.

=

Kind Regards,

Sebastian M

Support Ace | CD= Keys Customer Support

<= /td>

= =

ShawnFP =

8 Nov 2022, 3:22 pm UTC =

I re= ceived a CDKEYS "welcome" email and "account confirmation" email at
3= :16 today but did not sign up for your service. (at my GMAIL account
= shawnkinley@g= mail.com)
at 3:18 I received notification that "my cdkeys.com emai= l has been
changed" I did not do that either.
What is your service= and why is this being sent?
This email is a service from CDKeys.
[0OD694-3999R]
= ----==_mimepart_636cee17c719d_3ef93818332d--