Subject: Ads Payments Inquiry
From: Facebook Ads Payments Team <[email-masked]>
To: [email-masked]
Date: Fri, 11 Nov 2022 02:00:51 -0800

- - - Please type your reply above this line - - -

	[meta]

Hi Shawn,

Thanks for contacting Meta.

I’ll be happy to assist you with this issue. Can you please attach a screenshot of the page that you're having trouble with to this email?

To take a screenshot on a PC:

1. Go to the page you're having trouble with.
2. Click the "PrtSc" button on the upper right of your keyboard.
3. Open up a word-processing program (such as Microsoft Word or Notepad) or an image program (such as Paint).
4. Paste the screenshot into the program by pressing “CRTL” + “V”.
5. Save the screenshot.
6. Attach the screenshot in your response to this email.

To take a screenshot on a Mac:

1. Go to the page you're having trouble with.
2. Hold “Command” and “Shift”, then press the number 3 on your keyboard. You'll know you've successfully taken a screenshot when you hear a clicking sound.
3. Go to your desktop to view the screenshot.
4. Attach the screenshot in your response to this email.

Please also let us know what browser you're currently using and its version number (ex: Internet Explorer 7.0).

I appreciate your patience and hope to help you resolve this issue as soon as possible.

Thanks,

Tyler
Facebook

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